Privacy policy

Data we collect

Account: name, email, language. Subscription: billing data processed by Stripe. App: identifier and name of activated computers.

Abuse prevention: a hashed fingerprint of the IP address (never the address itself) to limit free trials, bulk sign-ups and report submissions.

App error reports

The app can send a report when an error occurs, or when you give feedback. Nothing is sent without your consent, given in the app; you can withdraw it at any time in its settings.

A report contains: the error description, app version, operating system, computer identifier, technical context (current step, settings) and, if you attach them, an excerpt of the app log and screenshots. The log may include folder and file names of your footage; it never contains your videos. A screenshot shows whatever is on screen: check it contains nothing you do not want to share.

Purpose: diagnosing and fixing app issues. Legal basis: your consent.

Retention: 90 days, then automatic deletion (at the latest 7 days later). Your reports are also deleted with your account, or at any time from “My account” → Error reports.

Purposes

Providing the service, managing subscriptions and licences, answering suggestions, fixing app errors, preventing abuse.

Retention

Account, licences and computers: as long as the account exists; deleted with it.

Error reports: 90 days. Abuse-prevention IP fingerprints: [TO COMPLETE, e.g. 12 months].

Billing: 10 years (accounting obligation), kept by Stripe.

Recipients and hosting

Supabase (database and files, European Union), Vercel (website hosting), Stripe (payments), Resend (emails). No data is sold or used for advertising.

Your rights

Access, correction, deletion (“Delete my account” button), erasure of your error reports, withdrawal of consent, objection: [contact email]. You may also complain to the CNIL.